These terms and conditions (“Terms”) govern the supply of services and goods by Hills Family Ltd to its customers. By engaging us, requesting a quotation, or accepting a proposal, you agree to these Terms.

Last updated: 2026-07-05

1. About us

Hills Family Ltd is a company registered in England and Wales.

• Company Registration Number: 14228579
• VAT Number: 420840821
• Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
• Email: business@hills-family.ltd.uk
• Telephone: +44 (0)20 4574 2366

In these Terms, “we”, “us” and “our” refer to Hills Family Ltd, and “you” and “your” refer to the customer.

2. Our services

We design, build and support bespoke software, hardware, cloud and data solutions, and provide related consultancy and support services (the “Services”). The specific Services, deliverables, timescales and fees for each engagement will be set out in a written quotation, proposal or statement of work (each an “Order”). Where an Order and these Terms conflict, the Order takes precedence for that engagement.

3. Quotations and orders

3.1 A quotation is valid for 30 days from its date unless stated otherwise and does not constitute a binding offer.

3.2 A contract is formed when you accept an Order in writing (including by email) or when we begin the Services at your request, whichever is earlier.

3.3 Any changes to the scope of an Order must be agreed in writing and may affect the fees and timescales.

4. Fees and payment

4.1 Fees are as set out in the relevant Order and are exclusive of VAT, which will be added at the prevailing rate.

4.2 Unless the Order states otherwise, we may require a deposit before work begins and may invoice periodically for work in progress.

4.3 Invoices are payable within 14 days of the invoice date. We accept payment by bank transfer and by Direct Debit.

4.4 We may charge interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend the Services while payment is outstanding.

4.5 Hardware, licences and third-party goods or services purchased on your behalf are charged in addition to our fees.

5. Your responsibilities

You agree to provide, in good time, the access, information, materials, approvals and cooperation we reasonably need to perform the Services. Delays or inaccuracies in what you provide may affect timescales and fees.

6. Intellectual property

6.1 Unless the Order states otherwise, on full payment of all sums due for an engagement we assign to you the intellectual property rights in the bespoke deliverables created specifically for you under that Order.

6.2 We retain ownership of our pre-existing materials, tools, know-how and any general-purpose components. Where these are incorporated into a deliverable, we grant you a non-exclusive, perpetual licence to use them as part of that deliverable.

6.3 Third-party and open-source components remain subject to their own licence terms.

7. Warranties and support

7.1 We will perform the Services with reasonable care and skill.

7.2 We will correct defects in bespoke deliverables reported to us within 30 days of delivery that arise from our failure to meet the agreed specification, at no additional charge. This does not cover issues caused by changes, misuse, third-party systems, or matters outside the agreed specification.

7.3 Ongoing support, maintenance and backup services are provided only where set out in an Order or a separate support agreement.

8. Goods and hardware

8.1 Risk in any hardware passes to you on delivery; title passes on full payment.

8.2 Manufacturer warranties apply to hardware supplied. We will pass on the benefit of such warranties where we are able to do so.

9. Limitation of liability

9.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited.

9.2 We are not liable for loss of profit, loss of business, loss of data (except where we have failed to take reasonably agreed backups), or for indirect or consequential loss.

9.3 Subject to clause 9.1, our total liability arising out of or in connection with an engagement is limited to the total fees paid by you for that engagement.

9.4 You are responsible for maintaining your own backups unless we have agreed in writing to provide a backup service.

10. Confidentiality and data protection

10.1 Each party will keep the other’s confidential information confidential and use it only to perform or receive the Services.

10.2 We process personal data in accordance with our Privacy Policy and applicable data protection law.

11. Cancellation and termination

11.1 Either party may terminate an engagement on written notice if the other commits a material breach that is not remedied within 14 days of being asked to do so, or becomes insolvent.

11.2 On termination you will pay for all Services performed and costs committed up to the date of termination.

12. General

12.1 We may subcontract or use suppliers to perform parts of the Services, and remain responsible for work performed on our behalf.

12.2 Neither party is liable for failure or delay caused by events beyond its reasonable control.

12.3 These Terms and any Order form the entire agreement between us in relation to the Services.

12.4 These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

13. Contact

If you have any questions about these Terms, please contact us using the details in section 1.